Note: Field order may vary based on your column configuration. See Dispatch Console: Navigating the available options on the main screen to learn how to customize your view and rearrange columns to match your workflow.
ID
A system-generated, hyperlinked ID created for every dispatch event.
Click the ID to open and edit the event.
Type
The type of event (e.g., Medical, Search and Rescue, Guest Contact, Lifts & Work Mission).
Title
A text field where dispatchers can name the event.
Status
A real-time status indicator (e.g., Patrol Dispatched, Patient Transport).
Can be updated throughout the event.
Dispatch Category
Select the specific category for the event (e.g., Code Red, Lift Maintenance, Trail Check).
Reported By
A text field to record who initially reported the event.
Rep. Time
Enter the time the event was first reported to dispatch.
A tooltip is available to help explain supported input formats.
If entered, this value will pre-populate the Incident Time field on the related incident report.
Lead Responder
For medical events, this is a filtered text field to select a patroller. For non-medical events, any staff member in EDGEauditor can be selected as the lead responder.
Results filter as you type.
You can also use the dropdown to scroll through available patrollers.
The lead responder appears as “Lead Staff” in the:
In-Progress Incident Reports screen on the app
Patroller section of the linked incident report
Lead Staff column under Incident Reports > View All Incidents on the Manager Dashboard.
Once the lead responder is selected from the table, it will auto-populate as the first field in the Staff Dispatch section (shown when you expand a dispatch event). The role assigned to the individual is based on the role you have chosen for lead staff as part of your patroller setup on the Manager Dashboard.
Arrived
Enter the time the lead responder arrived on scene.
Once the arrived time is added to the table, it will auto-populate as the arrived time field in the Staff Dispatch section (shown when you expand a dispatch event) next to your lead responder.
A tooltip is available to help explain supported input formats.
Incident Area
A dropdown populated with locations based on areas preconfigured in EDGEauditor.
Complete
Selecting the green Complete button closes the event.
All closed dispatch events can be accessed by going to the side navigation and selecting Dispatch > Event History