Dispatch
Comprehensive information on how to use the dispatch console and related areas
Dispatch Console: How to access & general functionalityThe dispatch module helps your team manage and track incidents and other event types in real time.
Dispatch Console: Auto-save functionalityFocus on managing events, not remembering to click save.
Dispatch Console: Navigating the available options on the main screenLearn to manage open events, search and filter efficiently, communicate via real-time logs and customize your view.
Dispatch Console: Available fields on the main dispatch screenThis article walks through the different fields that are displayed by default on the main dispatch console screen.
Dispatch Console: General overview of the dispatch details sectionOnce a user clicks on the hyperlinked Event ID a panel will open, allowing for more details to be added to the event.
Dispatch Console: Staff dispatch sectionCoordinate your response team with precision! Track dispatch and arrival times, log equipment sent along and more.
Dispatch Console: Transport log sectionLog transport types, destinations and precise timing for each leg of patient movement.
Dispatch Console: Notes sectionCapture unlimited notes with timestamps.
Dispatch Console: Features specific to lift event typesCapture every lift detail effortlessly - from total time down to whether a lift evacuation was required.
Dispatch Console: Categories and statusesCreate color-coded categories and tailored statuses for your dispatch workflow.
Creating custom dispatch event typesIn addition to the built-in event types, the Dispatch module allows you to create custom event types tailored to your property’s unique needs.
Dispatch alertsThe Dispatch module includes an alert system that notifies users via email and/or text when certain criteria are met within a dispatch event.
Dispatch status reportsDispatchers can easily record the status and condition of runs, lifts, summer trails and buildings through the integrated status reports section of the dispatch module.
Linking dispatch events to more than one incident reportThis handy feature is designed for collisions or multi-party incidents so all incident information can be linked to a single dispatch event.
Adding a dispatch event to an investigation packageEasily connect dispatch events to investigation packages.
Communication logsView past messages, manage categories and export log data.
How to access closed dispatch eventsOnce a dispatch event is closed, it is removed from the Dispatch Console but remains accessible in the Event History section.
Dispatch data exportExport dispatch event data by date range and event type