Dispatch
Comprehensive information on how to use the dispatch console and related areas
By Nancy1 author18 articles
- Dispatch Console: How to accessThe dispatch module helps your team manage and track incidents and other event types in real time.
- Dispatch Console: Auto-save functionalityFocus on managing events, not remembering to click save.
- Dispatch Console: Navigating the available options on the main screenLearn to manage open events, search and filter efficiently, communicate via real-time logs and customize your view.
- Dispatch Console: Available fields on the main dispatch screenThis article walks through the different fields that are displayed by default on the main dispatch console screen.
- Dispatch Console: General overview of the dispatch details sectionOnce a user clicks on the hyperlinked Event ID a panel will open, allowing for more details to be added to the event.
- Dispatch Console: Staff dispatch sectionCoordinate your response team with precision! Track dispatch and arrival times, log equipment sent along and more.
- Dispatch Console: Transport log sectionLog transport types, destinations and precise timing for each leg of patient movement.
- Dispatch Console: Notes sectionCapture unlimited notes with timestamps.
- Dispatch Console: Features specific to lift event typesCapture every lift detail effortlessly - from total time down to whether a lift evacuation was required.
- Dispatch Console: Categories and statusesCreate color-coded categories and tailored statuses for your dispatch workflow.
- Creating custom dispatch event typesIn addition to the built-in event types, the Dispatch module allows you to create custom event types tailored to your property’s unique needs.
- Dispatch alertsThe Dispatch module includes an alert system that notifies users via email and/or text when certain criteria are met within a dispatch event.
- Dispatch status reportsDispatchers can easily record the status and condition of runs, lifts, summer trails and buildings through the integrated status reports section of the dispatch module.
- Linking dispatch events to more than one incident reportThis handy feature is designed for collisions or multi-party incidents so all incident information can be linked to a single dispatch event.
- Adding a dispatch event to an investigation packageEasily connect dispatch events to investigation packages.
- Communication logsView past messages, manage categories and export log data.
- How to access closed dispatch eventsOnce a dispatch event is closed, it is removed from the Dispatch Console but remains accessible in the Event History section.
- Dispatch data exportExport dispatch event data by date range and event type