Skip to main content
All CollectionsCredit Card
My credit card has not arrived
My credit card has not arrived
Luís Camilo avatar
Written by Luís Camilo
Updated over 9 months ago

Our team can help you after confirming your current address and obtaining additional verification details. This will enable us to ensure that your card is delivered to the correct location and comply with GDPR regulations to safeguard your account's security.

Contact us through the help section of your Bits app explaining the issue and with the following information:

  • Date of Birth

  • Last Four Digits of Your Payment Card

  • Phone Number Registered on Your Account

Once we have received this information, we will promptly review our records and address the situation accordingly. If there is an address mismatch or if your card is still undelivered, we will take immediate steps to issue a new card and ensure it is sent to the correct location.

Did this answer your question?