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I have not received my gift card
I have not received my gift card
Luís Camilo avatar
Written by Luís Camilo
Updated over 9 months ago

Receiving Your Gift Card Purchases

When you purchase a gift card through our service, we aim to deliver it quickly and efficiently. Here’s what you need to know about receiving your gift card codes.

Gift Card Delivery Timeline

Once you’ve selected and purchased your gift card, we work diligently to ensure that it is sent out to you within 24 hours.

Delivery Method

The gift card will be delivered electronically to the email address associated with your account.

Checking Your Email

1. Primary Inbox: After your purchase, please check the inbox of the email linked to your account. The email containing your gift card code is usually received within the mentioned timeframe.

2. Spam/Junk Folder: If you don’t see the email in your inbox, it’s important to check your spam or junk folder. Sometimes emails from new senders can be filtered there.

What to Do If You Haven't Received Your Gift Card

If it's been over 24 hours and you’ve checked both your inbox and spam folder but still haven't received the gift card email, please follow these steps:

1. Verify Your Email Address: Ensure that the email address on your account is correct and up to date.

2. Contact Support: Reach out to our help desk for assistance. We’re here to help resolve the issue promptly.

Remember, our team is committed to providing you with a seamless experience. If you encounter any issues or have any questions regarding your gift card purchase, do not hesitate to get in touch with our customer support team for quick and friendly service.

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