We understand why you might ask—some services in the market work like savings-style products. Bits is different.
Your monthly payment is a membership fee for access to our services, including the Bits Store, the Bits Credit Card (subject to approval and eligibility), rent reporting, in-app score insights, and credit education content. Because this is a service fee, it isn’t saved for you and isn’t returned when you cancel, except during the legal cooling-off window.
Refunds & cooling-off
14-day cooling-off: If you cancel within 14 days of starting your membership, we’ll refund that month’s fee in full.
After 14 days: Membership fees are non-refundable for the current billing period.
Store purchases & card repayments
Bits Store e-vouchers: These are separate from your membership fee. Once delivered, they’re typically non-refundable (your statutory rights still apply).
Credit card repayments: These repayments are for amounts already spent on your card and aren’t refundable.
Cancellation
You can cancel at any time by contacting support at hello@getbits.app
If anything here isn’t clear, please contact support, and we’ll be happy to help.