The Breezy Technician App includes a built-in Help Center so you can quickly get support without needing to go through your office staff. Here’s how it works:
Accessing the Help Center
Open the Technician App.
Tap the More button (⋮).
Select Help from the menu.
This opens a pop-up window with two main options:
Search for help articles
Chat directly with Breezy Support
Searching Help Articles
You can browse or search through available help articles directly from the app.
Current topics include logging in, navigating the app, and troubleshooting common issues.
New articles and videos are added regularly, so the library will continue to grow over time.
Chatting with Breezy Support
You can send a message to the Breezy support team anytime.
If our offices are closed, you’ll see a note about when we’ll be back online.
Multiple team members monitor the chat, so even if one person is busy, someone else can step in.
You can attach files or screenshots to help explain your issue.
AI-Powered Assistance
Before a support agent replies, the chat may suggest answers automatically by searching our help articles and resources. This lets you get instant help when possible.
Viewing Past Conversations
Under the Messages section, you can see both active and past conversations with Breezy support.
If you forget an answer or need to revisit a solution, just open the past chat to review it.
Tracking Tickets
If you report a bug or request support that requires investigation, you may see a Tickets section appear.
This will show the status of your ticket.
You’ll receive updates and a notification when the ticket is resolved.
Summary
If you have a question about Breezy or need help with the Technician App:
Open More → Help
Search articles or start a chat with Breezy Support
Review past conversations or track tickets when needed
The Help Center is the fastest way to get answers and keep working without delays.