Customers log into the store by entering a valid cell phone number. They will receive an SMS message telling them a verification code to enter.
If they do not receive the verification code to log in:
Please make sure they did not previously delete their account. You can find this under the "pos account" tab in their customer profile in the admin. It will say blacklist or deleted. A support member will have to help you re-enable their account
Make sure they are opted in to receiving texts or have not responded "stop" to any of your previous messages.
You can also give the customer their code by going to their customer profile in the admin and giving them the "OTP" code from their profile. That code will only appear after they put their number in and click submit. That code will disappear after and change every time.
Once they enter the verification code, they will be logged in.
This should be the same phone number in their POS profile to connect their purchase history
If their purchase history does not connect or they are not seeing their rewards points:
Verify the phone number in their POS profile is correct.
Any extra numbers (+1) or special characters ()- should be removed.
Search their profile in the POS by name to confirm they do not have any extra profiles with a different phone number.
If the profile still does not sync after 10 minutes of making the change, a support member will need to help you investigate.
Logging in is required to make an online order
