In this article, you will learn how to enable and set up two-factor authentication for your Trail account.

Prerequisites for setting up 2-Factor authentication

Before we get started, you need an ‘Authenticator’ application on your mobile device. The preferred applications are either Google Authenticator, or Microsoft Authenticator. Either one works, so if you have one already installed, that’s perfect.

Here are links to install these on your mobile device:

Google Authenticator:

Click here if you use an Android device.

Click here if you use an iOS device.

Microsoft Authenticator:

Click here if you use an Android device.

Click here if you use an iOS device.

Once you have downloaded and installed your preferred authentication application, let’s get started!

Setting up 2-Factor Authentication

Step 1) Navigate to the ‘Security Centre’ under your Personal Settings.

This is your new Security Centre! Here you can change your password and enable two-factor authentication for your Trail account. There are a few pieces of trivia at the bottom of the page to help you keep all your online accounts (outside of Trail!) safe and recommend best practices.

Step 2) Enable 2-Factor Authentication and begin the process

Let’s get two-factor authentication set up now! Click ‘Enable 2FA’ and you’ll be presented with a window with a large QR Code.

Step 3) Open up your chosen authentication app (Guide for both Google and Microsoft below)

You’ll now want to add this account to your authentication app. What these apps do is generate a 6-digit code every 30 seconds, which you then enter when logging in to have an extra layer of security.

Google Authenticator:

  1. Open the App and press the ‘+’ at the bottom right corner of the screen.

  2. Select ‘Scan Barcode’, you will be asked to allow the app to use your camera if it’s your first time.

  3. Point your camera at the QR code to scan it on Trail and once it has scanned successfully, it will disappear.

  4. You will now see your 6-digit code and your Trail email address.

Microsoft Authenticator:

Android Users:

Apple iPhone Users:

  1. Open the App and press the ‘+’ at the top right corner of the screen.

  2. Select ‘Work or school account’, the app will ask for access to your camera if this is your first time.

  3. Point the camera at the QR code to scan it on Trail, once it has successfully scanned, it will disappear.

  4. You will now see a 6-digit code and your Trail email address on the original screen.

Step 4) Enter your new 6-digit code under 'Step 2' and press ‘confirm

Once you have successfully entered the code and pressed confirm, you will see now that you have a ‘Disable 2FA’ button. This means you have successfully enabled 2FA! Well done!

Logging in with 2-Factor Authentication

So, how does it work when I have 2FA enabled? Simple, when logging in it’s the usual process. Enter your email and password and you’ll be presented with a new screen asking for that 6-digit code from your authenticator app.

Enter your code and press verify. Easy as that!

But what if you get it wrong? Or someone malicious is attempting to break into your account? We have security measures in place for that too!

My account has been locked, how can I regain access to it?

So if you’ve accidentally input the wrong code 5 times, or someone may have tried to gain access to your account and input the code incorrectly 5 times, you will be locked out of your account for safety reasons.

No worries! If this happens, simply press ‘Recover it’ below the verify button, and an email will be sent to our support team.

The support team will then get in touch with you, confirm your details, and unlock your account.

How do I disable 2-Factor authentication?

If you need to disable 2-Factor authentication, you can do so from your Security Centre.

Simply select ‘Disable 2FA’ and you’ll be asked one more time to enter the 6-digit code from your authentication app.

If you have any other questions, you can get in touch with the support team here.

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