With the requirements of disclosing information to your clients throughout the advice process changing, Trail has made it easy to manage your 'Stage 2: Nature and Scope of Advice' and 'Stage 3: When the Advice is Given' disclosure statements.

If it's your first time looking at this page (or you have reset your disclosures), the default wording provided MUST be edited to fit your business. Please ensure you have your FAP's compliance officer review your disclosures before they are provided to clients.

Organisation General Settings & PDF Styles:

Your Organisation's 'General' settings now has fields for your identifying information that will appear on the cover pages of your PDFs.

This page is only accessible if you have Admin privileges. If you're unsure, feel free to get in touch with the support team. You can access these settings by clicking the gear icon in the bottom left of the software:

Then selecting your 'General' tab under Organisation Settings

General Settings:

Company Name: Your company name | FSP Number: The company's FSP #

Does [Company Name] Hold a FAP Licence:

Yes - Your company is a licenced FAP

No - You are an Authorised Body under another FAP's licence

If you select No - you will have to enter your licensee's details

Trading Name: Your company's legal trading name

Insurance Aggregator: Your Insurance aggregator

Mortgage Aggregator: Your Mortgage aggregator

Email: A general email for your business

Address: The physical address of your business

PDF Styles:

With our visual updates to how our PDFs are generated, we have also updated how PDF styling is handled. We have limited some of the options with how you can customise your PDF's to make the designs more clear and consistent. You can find the options within your Organisation Settings.

You can change any of the settings on this page without affecting your current styling. Once you have settled on the final PDF design you want to produce, clicking 'Save Styles' will apply this to all newly produced documents (previously generated Statements of Advice will need to be reset).

For Insurance and Mortgage advisers, both of these stages are handled within Trail.

Stage 2 is handled by downloading and emailing a PDF once you have confirmed the Nature and Scope of Advice for a particular opportunity.

Stage 3 is managed within either your Insurance Statement of Advice, or with our new Mortgage Recommendation.

For each stage, Trail has created a new settings page where you can edit these to suit your business. If you have admin privileges you will be able to view and edit each adviser's Disclosure Statements within the Organisation Settings.

Personal Settings:

Within the Settings page, all advisers will now have an additional tab called 'Disclosure Settings'

Clicking this will lead you to a multi-tabbed page where you can view, edit or reset your individual disclosure statements.

Along the top, you can click into each of the different types of Disclosure Statements that can be produced within Trail's processes.

Organisation Settings:

If you have Admin rights for your business, you will also have an 'Organisation Disclosure Settings' tab under your 'Organisation Settings'.

Within this section, you will be able to review and edit each of your advisers' disclosures to ensure consistent statements. Any edits or changes made in the 'Organisation Disclosures' are reflected in the advisers' personal settings

Both Nature and Scope of Advice/Stage 2 Disclosures are ONLY editable within the settings page. These disclosure statements are generic and do not contain any information specific to any individual opportunity.

For Insurance Advisers:

Stage 2: Nature and Scope of Advice

  • Commissions or other Incentives

  • Conflicts of Interest

  • Fees and Expenses

  • Reliability History

These statements are included in the 'Nature and Scope of Advice' document, which is downloadable after the Nature and Scope of the Insurance advice is confirmed by the adviser. This document will need to be emailed to your client to ensure they have been presented with the required information.

Stage 3: Statement of Advice

  • Commissions or other Incentives

  • Conflicts of Interest

  • Fees and Expenses

  • Complaints

  • Duties

These statements are included in the 'Insurance Statement of Advice' document. The wording in these statements is editable per opportunity as these are required to include specific information to the advice given. As part of your Insurance process, you will be editing the Statement of Advice and the disclosure statements for each opportunity.

For Mortgage Advisers

Mortgage Nature and Scope of Advice: Stage 2

  • Commissions or other Incentives

  • Conflicts of Interest

  • Fees and Expenses

  • Reliability History

These statements are included in the 'Nature and Scope of Advice' document downloadable after the Nature and Scope of the Mortgage advice is confirmed by the adviser. This document will need to be emailed to your client to ensure they have been presented with the required information.

Mortgage Recommendation: Stage 3

  • Commissions or other Incentives

  • Conflicts of Interest

  • Fees and Expenses

  • Complaints

  • Duties

These statements will be included in a 'Mortgage Recommendation' document (previously the 'Loan Confirmation Structure'). These statements are editable per opportunity as these are required to include specific information to the advice given. As part of your Mortgage process, you will be editing some sections in the 'Mortgage Recommendation'.

Resetting Disclosures:

For each section in the settings, you can 'Reset Disclosure'. This will default the wording to a basic template ready for you to edit to fit you and your business's needs.

If you have any questions or feedback about this update feel free to flick us a message.

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