Trail is able to assist with sending your client's mortgage application directly to lenders and streamline your advice process further!

The design of this process in Trail is carefully considered to make sure information is as automated and streamlined where possible, but also create helpful steps to check

Once the Nature & Scope and the Fact Find portion of your Mortgage Advice Opportunity has been checked off (green tick ✅), you will be able to click Download to Submit Application:

Once downloaded, the application (PDF and servicing calculator file) will be saved your designated folder on your computer for all browser downloads - you will see this at the bottom of your browser here:

The download will include a zipped folder which you will need to unzip.

Inside the downloaded folder are two files:

This is the client's lending Application PDF with all the Supporting Documentation matching what you selected in the application Documents page.* (see Important Notes)
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The lender's UMI servicing calculator, with your client's Fact Find information filled in.

Check & edit this if necessary. Then ensure you send the edited version to lenders rather than the default file downloaded. For more detail on preparing the UMI Servicing Calculator, click here!

Once an application has been downloaded, a window will pop up for you to decide if you want to send this application to your chosen lender.

To send this application through Trail, click Email Application:

Clicking on "Email Application" will open the email template (see image below) to send the application direct to the lender ✉️

You can edit the email details however you wish! The default email template can also be changed in your email template settings.

Verify that all of the information in the From: and To: fields are correct. This includes typing in the correct lender's email address as the recipient.
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​Click here to jump to how to save a lender contact email address so that each time you go to send an application to a specific lender, the saved email address will automatically populate in the system.

After you have verified the lender's email and checked / edited the email content itself, you will need to attach the TWO files you just downloaded to your computer:

To attach the Application PDF use the "Upload Application PDF" button, seen here:
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Then, select the Application PDF file from the downloaded folder on your computer (you will need to have unzipped this folder after download):

Then, repeat this process for the UMI Servicing Calculator as well **:

Once both of these are attached, you can add additional attachments to the email if you need to, before sending it off to the lender. 👍

Once you're satisfied with the email (attachments, wording and all), you are ready to send it to your chosen lender by clicking "Send Application" 🎉

You also have the option to send a copy of the application to your client as well! To do this, first select the Email Application to Client button after you first download the application, seen here:

After you've gone through the process of emailing the application to your chosen lender, a secondary email modal will pop-up that looks like this:

In the client copy of this email, the client will receive the application PDF along with all supporting documents 👍 In addition, you can choose to add any attachments if needed. The default wording of this email can also be changed in your email templates.

The first time you follow this process with a new Lender selected, you will have to add email addresses for: To, Cc, Bcc

Once you enter an email address into any field, you will be prompted to save this as default for the selected Lender.

Clicking the Cc/Bcc buttons on the right-hand side opens additional fields.

The next time you process an application to a Lender where you have saved email addresses, these will be filled out by default. If you make any changes to these addresses, you will be prompted to save these changes.

The new feature has its own dedicated email template in your Settings. To access it, go to your Settings and click on Email Templates, seen here:

There is both a template for the application going directly to lenders and a template for the copy your client will receive (if you choose for them to receive a copy).