Everything billing-related lives at Settings → Billing.
Upgrading your plan
From Free to paid
Go to Settings → Billing (or click any "Upgrade" button in the app).
Pick Pro or Business.
Pick Monthly or Yearly (yearly = 3 months free).
Enter payment details.
Your full credit allocation unlocks immediately.
Upgrading early from a 7-day trial
If you're mid-trial and you already know you want to stay:
Click Upgrade in the app.
You're charged the full plan amount immediately.
Your account unlocks the full plan credits (2,000 for Pro, 6,000 for Business) right away — no waiting for the trial to end.
From Pro to Business
Settings → Billing → Upgrade to Business
You're charged the prorated difference.
Extra workspaces + credits activate immediately.
Switching between monthly and yearly
Monthly → yearly
Charged the yearly amount immediately.
You save ~25% (pay for 9 months, get 12).
Current month's unused credits are forfeited at the switch.
Yearly → monthly
Takes effect at the end of your current yearly term.
No refund for the unused portion of the year.
Downgrading
Business → Pro
Settings → Billing → Change Plan
Select Pro.
Takes effect at next billing cycle.
⚠️ You lose access to extra workspaces (you only keep 1). Move essential content from other workspaces to your main one before downgrading.
Cancelling
Go to Settings → Billing.
Click Cancel Subscription.
Confirm.
Your plan stays active until the end of the billing period. After that, you revert to Free (30 credits, chat + Canvas + save only — no Brand Profile, Inspiration, or Profile Analyst).
No contracts, no commitments. Cancel anytime.
Failed payments
If your payment fails (expired card, insufficient funds, etc.):
Your plan does not upgrade or renew.
You'll see a notice in the app pointing you to billing.
Head to Settings → Billing to update your card.
Once the charge goes through, your plan activates/renews normally.
If you hit issues updating your card or you're not sure what went wrong, email contact@getvamos.ai with your account email and we'll sort it.
Extra credit packs
If you burn through your monthly credits, buy a one-time pack on the Billing page. Packs never expire.
Pack | Price |
1,000 credits | $12 |
2,500 credits | $29 |
5,000 credits | $55 |
10,000 credits | $109 |
Available on paid plans only (Pro and Business). Full plan / credit overview: Plans, pricing & credits.
Refunds
Eligibility
Request within 7 days of purchase.
Email contact@getvamos.ai with your account email and the reason.
We review each case individually.
Processing
3–10 business days for approved refunds to appear in your account.
After 7 days
Full refunds are not available.
Partial refunds may be considered case-by-case — reach out and explain the situation.
Invoices and receipts
All receipts are auto-emailed when you're charged. You can also download past invoices from Settings → Billing.
Need an invoice with company details (VAT ID, etc.)? Email contact@getvamos.ai and we'll generate a custom one.
Questions? Chat widget or contact@getvamos.ai.