How to Import a Contact File to Send My Campaign?

1️⃣ Prepare Your File

Before importing your file into WAX, it’s crucial to prepare it correctly:

Rename Columns:
- The column containing phone numbers must be named phone_number.
- The column containing first names must be named first_name.
Add Custom Variables:
If you have specific data you want to use to personalize your messages, add a corresponding column to your file.

In WAX, open the flow of your campaign.
Click the option to add a new attribute (Add Attribute).
Name this attribute exactly the same as the corresponding column in your file (e.g., hair color) and click Create.

You can then use this attribute in your messages to personalize the content by inserting dynamic variables.

Once your file is ready and correctly formatted, save it in CSV format.

In WAX, go to the Audience > Profile tab.
Click Add > Import contacts from CSV, and select your CSV file.
After importing the file, create a contact list:
- Name your list (e.g., wax demo hair color).
- Optional: Add a tag to identify members of this list (useful for excluding these contacts from other campaigns or managing tickets in the inbox).
Click Import.
- After clicking "Import CSV file", your file will show the status 🟣 In Progress. This process may take a few minutes as WAX creates a contact profile for each row in your file. Once completed, the status will change to 🟢 Approved.
- If the label "🔴 Failure" appears:
  - Click View to check the reasons for the failure.
  - Verify common errors, such as improperly formatted column names (they must be exactly phone-number and first-name, without extra spaces or typos).
  - If the issue persists after correction, contact your Customer Success Manager (CSM) for assistance.

Once the import is successful, go to the Audience List tab to confirm your list is present.
Navigate to the Campaigns tab for the campaign you wish to send.
Select the newly imported contact list.
Schedule and launch your campaign.