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Where Can I Find Recipient Status?
Where Can I Find Recipient Status?

How to find the status of sent rewards by contact name or inside of the order itself

Sofia Baltasar avatar
Written by Sofia Baltasar
Updated over a week ago

Individual Status

  1. Click on Contacts and search for a recipient via name or email

  2. When found, click their email to view their full gifting history

Order Status

  1. Select Orders and select the Desired Order

  2. Click on Status to sort contacts


  • Sent but not claimed: Email offer was received but the recipient has not claimed a gift card. The offer may have been opened.

  • Claimed: Recipient has claimed the reward

  • Cancelled: Offer was cancelled prior to the reward being claimed. This offer is no longer valid and cannot be used again.

  • Expired: Recipient did not claim the offer by the Claim Before date. This offer is no longer valid and cannot be used again.

  • Undeliverable: Delivery attempt failed because the email address was invalid, the mailbox was full, the mail server was unresponsive, or a previous communication was marked as spam.

  • Unsubscribed: Recipient opted out of email communication

  • Complaint: Recipient has marked the emails as spam, Giftbit is not able to send an email to this recipient again


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