If an email-based reward offer is sent to an undeliverable address, it can be corrected and resent by following the steps below without cancelling or sending a new reward.
First go to the Contacts section and tick Show Undeliverable Contacts
Find the contact you want to update and click their name to find their gifting history
Here you will see any gifts you have sent them, as well as an update button
Click Update, then enter the correct contact information and resend the reward.
Update only shows for contacts that have bounced and are undeliverable
💡You can also update undeliverable emails from inside the order page itself. Find the order, find the contact that was undeliverable and click update to correct the information. You are then good to resend!