Using Your Prepaid Card
Most purchases do not require a PIN. If you're prompted to choose a transaction type, select Credit whenever possible. If the payment terminal asks for a PIN, ask the cashier if they can process the transaction as Credit instead of Debit.
If a merchant or payment terminal requires a PIN, you can set or change one by following the instructions below.
How to Set or Change Your PIN
Call Cardholder Services at 1-800-821-5959, available 24 hours a day, 7 days a week. When prompted, enter your 16-digit card number and 3-digit security code. Then, press 3 to create or update your 4-digit PIN.
You can follow these same steps at any time to reset your PIN.