Using your card
You can use your prepaid card:
Online — enter your card information at checkout.
In stores — swipe, insert, or tap your physical card.
With a mobile wallet — add an eligible card to Apple Pay, Google Pay, or Samsung Pay.
Up to your available balance — purchases cannot exceed the funds remaining on your card.
A few things to know
Your prepaid card is designed for purchases, but there are some limitations:
No cash withdrawals or cash back
No transfers to a bank account, another card, PayPal, Venmo, or Zelle
No recurring or subscription payments
No gambling or cryptocurrency purchases
No overdraft or credit line
Treat your card like cash — lost or stolen cards cannot be replaced.
Check your balance before you spend
Make sure your available balance covers the full purchase amount. Your card cannot split a single purchase across two payment methods.
You can check your balance and transactions using the card management link in your Giftogram email (https://prepaid.giftogram.com/manage) or by calling (800) 821-5959.
Need help?
You're already in the right place! Use the chat in this Help Center to quickly find answers to common questions about your prepaid card.
If you'd like to speak with a Card Services representative, call 800-821-5959.
Live agents are available Monday–Friday, 8:00 AM–8:30 PM ET.