What do I do if I want to return a Showpony item or have a quality concern?

For Showpony return or quality concerns, please firstly check the returns and exchanges information including the guarantee section about using the correct hair maintenance and aftercare protocols. This can be found online here.

Please contact the Showpony Team on Free Call 1800 233 386, +61 7 5522 0488 (8:00am to 5:00pm Monday to Friday AEST) or email admin@showponyaus.com.au to discuss the return or quality concern. Ensure you have the date of purchase, barcode/SKU code, and batch number/s of the item/s available for the Showpony Team.

Further instructions will be provided pending the return or quality concern.

Please note, the above phone numbers are not affiliated with glamaCo in any way. Please refer to here for how to contact glamaCo.

Have you received my returned items?

What do I do if an item I purchased online is faulty?

What do I do if an item I purchased instore is faulty?