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What do I do if an item I purchased instore is faulty?
What do I do if an item I purchased instore is faulty?
Updated over 4 months ago

If your item was purchased instore and:

  • Is faulty or damaged and is covered by a warranty period,

  • Is not an item from one of the brands listed here which are covered by those respective manufacturers' warranties,

Please return to the store of purchase with your original Tax Invoice/receipt or bank statement for the item/s as well as the actual faulty item/s and our customer service team will be able to provide assistance for you.


All returns must be to the original purchase store.
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Please retain your original receipt as proof of purchase. If you purchase a faulty item with a warranty, please ensure that you complete any warranty registration information contained within the packaging within 7 days of purchasing the item to ensure the warranty is valid.
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