There may be several reasons why you want to change the phone number on your gift card:
If you registered the wrong phone number when you received your gift, you won't be able to find the gift card in the Glede app
If you don't have a smartphone and you want to transfer the gift card to someone else
You don't want to use the gift card yourself, but give it to someone else
You've got a new phone number and you haven't yet activated your gift
Now we'll show you how to change to the right phone number!
PS: Haven't received a gift from the sender yet? If so, the sender has most likely entered the wrong email or phone number. You must then contact the sender so that they can change the phone number/email to your number.
Step 1: Find your gift link
You should have received your gift link via:
E-mail
SMS
A QR code
A gift link
Open the gift link in your browser and go through the gift experience until you see the amount you have received.
Are you unsure what your gift link is? The gift link is the URL that leads to your gift, and it might look like this: https://glede.no/gift/abc123
The unique ID at the end of the link (for example "abc123") identifies your gift.
Tap through the gift experience until you see the "How to use the gift card" button at the very bottom.
Step 2: Press the "Change phone number"
This button can be found under the "Need help?":
Go to the very bottom of the "How to use the gift card" section.
Tap the button "Change phone number".
Step 3: Change to correct phone number
Enter your correct phone number.
Tap "Update phone number".
Once this is done, your gift card will be visible in the Glede app!
After you have changed your phone number, you will find your Glede gift card in the Glede app
What do you do if you get an error message?
If you see an error message, it is most likely because the gift card has already been activated by another person. This can happen if the sender has entered the wrong phone number and someone else has activated the gift.
Contact customer service
If this applies to you, please contact us via contact form. Remember to enter the unique ID of your gift card and the phone number you want to change to.
We are happy to help you solve your problems!