If you don't receive the one-time code by SMS when you try to log in to the Glede app, there are several possible reasons - and fortunately simple solutions.
✅ Check this first:
Double check the phone number
Make sure you enter the correct phone number - and that it's the same number the gift is sent to.Has the gift been sent to the wrong number?
You can change the phone number to your own here:
👉 Change the phone number on your gift cardWait a few minutes and try again
Sometimes the SMS provider has temporary delays. Wait a couple of minutes and try again - it's often resolved quickly.
🚨 Still not working?
If you still don't receive the one-time code after several attempts, please contact us via contact form here and we will help you further.
💡 Tips: The one-time code will only be sent via SMS - make sure you have coverage and that your message inbox is not full.