There may be several reasons why your gift card hasn't been sent yet - here's what you should know:
⏳ 1. First order must be approved
For the first order through Glede, the order must be approved. This usually happens automatically and within a short time, but it may take a little longer in some cases.
👉 Read more about first-time orders here
🧾 2. You have chosen invoice payment?
If you have chosen to pay by invoice, it may be that your company is not pre-approved for credit.
This happens automatically and is assessed based on, among other things:
Size and creditworthiness of the company
If the company is not approved to send gift cards on invoice, we will request that the order is paid before the gift cards are sent out.
💬 Do you need credit but were not automatically approved?
Contact us via customer service here and we'll find a solution.
⚠️ 3. Anything else that went wrong?
If you have paid and none of the points above apply, there may have been a technical error.
👉 In that case: Contact us via contact form, and we'll help you send the gift card as quickly as possible.
💡 Tips: You can always check the status of your orders via the order overview:
👉 https://send.glede.app/en-US/orders