I've synced my wearable but the activities aren't coming across

Is your wearable connected to GoJoe?
- Tap your profile icon (top-left) > Settings > Applications and Devices. Check if your wearable is highlighted.
- If not: Tap your wearable > follow the connection steps > grant all permissions.
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If it’s still not showing as connected, try again or contact support.
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Did you do the activity after syncing your wearable to GoJoe?
Activities done before the connection was made won’t come through.
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We don’t pull in past activities (those done before the connection) to keep things fair — pulling old data led to people jumping straight to the top of leaderboards, which didn’t go down well with others.
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You can always log any missed workouts manually, and everything going forward will sync automatically once connected.
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Was the activity done after the challenge started?
Activities logged before the challenge start time won’t count.
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Did you grant all permissions when connecting your device?
If not, GoJoe can’t access your data — you may need to reconnect.
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Was the workout recorded as an actual activity?
GoJoe tracks both structured workouts and daily steps — but how you record them matters.
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For workouts (e.g. runs, cycles, swims), make sure you press start, stop, and then save/done on your device — unless your wearable automatically detects and saves the activity for you. If you're only tracking daily steps, these will be picked up automatically via your wearable or your phone (through Apple Health or Health Connect).
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Activities must be saved properly and not overlap with existing entries to be counted.
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Is the activity type allowed in your challenge?
For example, a walk won’t count in a run-only challenge. To check, tap into the challenge > look for 'Activity types' under the challenge description.
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Was the activity recorded as a generic “workout” or “other”?
Try to ensure it is set to an activity type specific type (e.g. outdoor run, swim, indoor cycle etc).
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Using Apple Health?
We can only import workouts from: Apple Watch (via Apple Workouts), Nike Run Club, and Peloton; other third-party apps may not sync through Apple Health.
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Do you have multiple accounts with your wearable provider?
Make sure you’ve synced the correct account to GoJoe — the one your wearable is actually using.
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E.g. syncing Garmin Account #1 while your watch sends data to Garmin Account #2 won’t work.
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Does the activity overlap with one already in GoJoe?
GoJoe doesn’t allow overlapping activities to keep things fair. Check your activity feed to see if something’s already been logged at the same time.