A note from our family to yours….

As a small, sustainable and parent-led consignment company we are proud to offer a 14-day window for returns if your item does not match the description. Items must be shipped to us within 3 days of receiving your return label. If you elected to add return protection on your order, you can return the item for any reason within 7 days of delivery. If the protection is not added at the time of purchase, you will not be able to return the item unless it falls under our standard return policy.

At GoodBuy Gear, we’re on a mission to help families own quality kid's gear for less. Our return policy allows us to offer open box and used products at an amazing discount, while being fair to the parents who sell with us too.

Our team of in-house inspectors quality check every item for perceptible defects before it is listed on our site. We strive to assure that we sell clean, safe and working gear, so you can shop confidently knowing exactly what you are getting at the time of purchase.

We are committed to providing a trustworthy and safe marketplace. That is why we offer a unique Gear-antee policy for all of our buyers:

You can find more information on our return policy below and can start a return or claim here.

If your item does not match the description or there is an undisclosed issue with the item, please notify us within 14 days of delivery. You can file a claim here.

To be eligible for a return, your item must be in the same condition that you received it in. After we receive your item and verify your claim, we'll happily refund your payment.

Please review the following before submitting a return:

To initiate the refund process please proceed to our return portal HERE.

If we don't hear from you within 14 days of receiving your order, we'll assume everything is A-OK. After 14 days, you assume full responsibility and liability for the product.

Are you worried the item won't fit or you won't like it once you have received it? We do offer an additional option at checkout for you to add return protection for all items in your order with re:do. If you add this option at checkout and the reason for your return does not fall under our return policy, you will have the option to return it for any other reason within 7 days of receiving your product!

It's easy and ensures peace of mind! Just click the button in your cart to add return protection, and you're all set! Visit our return portal HERE to start your return.

*Please note, the fee for this add-on will vary based on your cart and the fee is non-refundable. We are unable to add return protection after an order is placed. Item must be returned in the same condition it was received.

To return your product, please mail or drop off your product to:

If you would like us to pick it up (local delivery orders) or send you a return label (shipped orders) just let us know.

We stand behind our brand promise and will issue a prepaid return label if your item does not match the description or there is an undisclosed issue with the item.

For damage claims, please keep the box, internal packaging and parts in the instance the carrier requests a physical inspection or photos of the packaging. The carrier will void your claim if you do not have the packaging. If you refuse a damaged shipment, you may incur the initial shipping charges plus return freight charges. These charges must be paid in full before any future orders will be shipped.

Once your return is received and evaluated, we will send you an email with an update on your refund request. Please allow for 7 business days for the evaluation and 3-5 business days to process the refund. We cannot guarantee compatibility on car seats or car seat adapters so please make sure the item you purchase will fit in your vehicle or on your stroller/car seat prior to purchase.

There are certain situations where partial refunds or store credit may be granted. For example, any item where the condition was not accurately reflected in the seller's description or a piece is missing.

If you are expecting a refund and haven’t received it, feel free to contact us at connect@goodbuygear.com.

There’s a good chance your refund has been issued and your bank or credit card company has not yet posted the credit (usually takes 3-5 business days), but we’re happy to provide you with a status update on our end.

Have more questions? Contact us directly.

If your item is not eligible for a return or cancellation, not all is lost. You can always resell the item back to us and make up to 85% of the sale price.

All you have to do is schedule a pickup or drop-off and our team will do the rest to sell your gear. Once your item sells, you’ll receive cash or store credit.

[Sell an Item Back to Us]

*Items may not be returned, and will not be refunded, more than 14 days after the purchase date. Items shipped to us outside of the returns window, without receiving return authorization, not in the same condition when delivered, without an order number, or not purchased at our website, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered.

We get it, things happen! Soon after an order is placed, we will start preparing it for shipping so it can arrive to you as quickly as possible. Once an order is in progress we are unable to complete a cancellation request.

If you placed your order and it has not been prepared for shipping, we will issue a refund via your original payment method.

If you choose to cancel and your order has been prepared for shipping, you will not be eligible for a refund.

If you place an order for warehouse pickup and do not pick your order up within 2 weeks, your order will be canceled and we will issue a refund via GoodBuy Bucks (store credit) minus a $5 restocking fee.