Frequently Asked Questions

Kristin Langenfeld avatar Jessica Crothers avatar
41 articles in this collection
Written by Kristin Langenfeld and Jessica Crothers
Sellers

How do I sell with you?

Schedule a pickup or drop-off and let us do the work for you. Sit back and get paid for your great gear!
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

What type of gear can I sell?

Most baby and kid toys, strollers, gear and furniture. No car seats, clothing, shoes, stuffed animals, or anything damaged or recalled.
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How do I get paid?

You can get *real* money or store credit! You can initiate your payout after the 3-day return policy has elapsed.
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How to donate or recycle items we don't accept

Here is a list of items we don't accept and our recommended partners
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Written by Kristin Langenfeld
Updated over a week ago

How much do you charge for a pickup or drop-off?

We deduct a $10-$25 service fee per pickup from your first payout
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How do you set prices for your gear?

We recommend prices based on retail price, condition and our historical data. Sellers get final approval though!
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Can I drop off my items?

Yes! You can sign-up online. Open for more details:
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

What if some of my items don't sell?

We may drop the price even more or donate it to one of our amazing local non-profits.
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Why is my login not working?

Please select "Create Account" to activate your account
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Written by Kristin Langenfeld
Updated over a week ago

Why can't I see the products I have listed with you in my profile?

Here are few quick steps to help troubleshoot the issue
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Can I donate my items?

Yes, proceeds from items sold can be donated to one of our amazing non-profit partners
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

When do I get paid?

You can initiate your payout 3 days after the buyer receives your item.
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How much do I get paid?

You keep up to 80% of sale price! See below for details:
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

What are Good Buy Bucks?

Store Credit
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago
Buyers

How do I find what I'm looking for?

Here are some tips on navigating our site so you can quickly find what you are looking for, or browse in relevant areas
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

What are your delivery / shipping options?

We offer nationwide shipping on most items and free local delivery and warehouse pickup in Denver, CO
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Do you ship items out of state?

You bet! Enter in your zip code to find items we are able to ship.
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How do you check the gear is safe?

All of our products undergo a quality assurance check by a mom like you
Kristin Langenfeld avatar
Written by Kristin Langenfeld
Updated over a week ago

Are the prices listed negotiable?

Nope - it's just one-click buying. But you can sign up to be notified if/when the price is dropped!
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How do you determine the condition of an item?

Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Can you hold an item for me?

‚ÄčAs a benefit to our buyers and sellers, everything is on a first-come, first-served basis!
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Written by Kristin Langenfeld
Updated over a week ago

What should I expect with local delivery?

We'll say hello if you're home or just leave it somewhere safe if you are not!
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How long does shipping take?

Generally, shipping is 2-6 business days (flat-rate) or 1-2 business days (expedited)
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

What happens if I purchase an item that is later recalled?

We are here to help!
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

What is the return and cancellation policy?

We offer a Stress-Free Guarantee!
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Does the manufacturer's warranty apply?

Generally, no. We do offer our own limited warranty plan for select strollers though!
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Written by Kristin Langenfeld
Updated over a week ago

Where do you pickup & deliver?

We ship nationwide! Pickup & delivery are available in select metro areas. Open for details:
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

What are the hours at the Good Buy Garage?

Monday through Thursday 9am-4pm; Fridays 9am-1pm, and Saturdays from 9am-12pm
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Where are you located?

Everything is listed online at goodbuygear.com but you are welcome to stop by a Good Buy Garage when someone is there to help you
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Written by Jessica Crothers
Updated over a week ago

What if I can't pick up my item?

You can always add delivery to your order
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Written by Jessica Crothers
Updated over a week ago

How does the New Strider Bike Trade-in program work?

You receive 100% of the payout in Good Buy Bucks when your child has outgrown it!
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Written by Kristin Langenfeld
Updated over a week ago

Can I change my order from a Warehouse Pick-up to a Local Delivery?

Of course! Click on link below to upgrade:
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

How does your referral program work?

Give $15, get $10 in store credit (same as cash!)
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Is there a first time customer discount?

Yes, subscribe to our weekly newsletter and we'll give you $10 off your first purchase or White Glove pickup service
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Why isn't my promo code working?

Try entering your email address first - if that does work click below:
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Written by Kristin Langenfeld
Updated over a week ago

How does the price drop feature work?

Click on "Notify Me" and we'll email you if/when the price is reduced on any item!
Jessica Crothers avatar
Written by Jessica Crothers
Updated over a week ago

Can you deliver to apartments?

Of course! Make sure to send us any special instructions.
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Written by Jessica Crothers
Updated over a week ago

Is it safe to buy a used breast pump?

Yes, but be conscious of the risks (click for details) and opt for a closed system pump if you can!
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Written by Kristin Langenfeld
Updated over a week ago

Email Subscription Policy

Email Subscription Policy
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Written by Kristin Langenfeld
Updated over a week ago