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Frequently Asked Questions
How are you different from other used gear marketplaces?
What is your inspection process?
Does the manufacturer's warranty apply?
Is there a first time customer discount?
What does open box mean?
What are your delivery / shipping options?
What is the Return and Cancellation Policy?
Do you sell car seats?
Are the prices listed negotiable?
How do I add items to my Babylist Registry?
How do I find what I'm looking for?
Where are you located?
How do you determine the condition of an item?
How does GoodBuy Gear work?
How do I pay with Apple Pay?
How do I create a wishlist or favorite list?
Do you ship items out of state?
Can you hold an item for me?
What should I expect with local delivery?
How long does shipping take?
What happens if I purchase an item that is later recalled?
Where do you pickup?
What are the hours at the GoodBuy Garage?
What if I can't pick up my item?
Can I change my order from a Warehouse Pick-up to Shipping?
Why isn't my promo code working?
How does the price drop feature work?
Can you deliver to apartments?
Is it OK to buy a used breast pump?
Email Subscription Policy
Can I pay in person or over the phone?
Can I talk to a person?
What if you cannot list all my items?
How do I sell with you?
How does Seller Insurance work?
What type of gear can I sell?
Can I sell with you if I live out of state?
How do I donate or recycle items you don't accept?
How do I get paid?
Can I sell my used car seat?
What if some of my items don't sell?
How much do you charge for a pickup or drop-off?
How do you set prices for your gear?
Can I drop off my items?
Can I donate my items?
Why is my login not working?
Why can't I see the products I have listed with you in my profile?
What are GoodBuy Bucks?
When do I get paid?
How much do I get paid?