When will my order ship?
Our warehouse generally ships all in-stock products within 5-10 business days upon receipt of the order. Orders placed after 6 AM (EST) will not be processed until the following business day. Saturdays, Sundays, and holidays are not considered business days.
What shipping methods do you offer?
Any delivery estimates provided by FedEx, USPS and APC are estimates only and are not guaranteed. We are not able to guarantee specific delivery dates.
STANDARD U.S. DOMESTIC SHIPPING:
FedEx Ground Economy - Typically delivered in 2–7 business days by end of day and transit times are determined by shipping distance.
USPS Media Mail/First Class Mail - Generally delivered in 2-8 business days, but may take up to 2 weeks
USPS Ground Advantage - Delivered in 2-5 business days for packages up to 70 pounds, but may take up to 2 weeks
EXPEDITED U.S. DOMESTIC SHIPPING:
FedEx Home Delivery - Delivered in 1–5 business days by end of day and transit times are determined by shipping distance.
USPS Priority Mail - This service will deliver your package in approximately 2-3 business days following shipment but may take up to 6 business days
INTERNATIONAL SHIPPING:
APC (International Shipping) - APC is generally delivered within 7-10 business days of shipment to most international addresses.** Duties and Taxes are included with APC shipping. (**APC is generally delivered within 7-14 business days of shipment to most international addresses. However, due to delays, we have seen orders take up to 3-6 weeks to be delivered in rare cases.)
USPS International - USPS International generally is delivered within 6-10 business days of shipment and to most international addresses. Duties and taxes are NOT included with USPS International shipping.
How much does shipping cost?
Shipping costs are determined by your package’s weight and destination. For an exact cost, please start the checkout process on your order. You will not be charged and you will be able to view the cost before you finalize your order.
What countries do you ship to?
When you enter your address during checkout, you will see a list of the countries that we ship to. If your country is not on the list, we cannot currently ship orders there. From time to time, we may add or remove countries so you can always check back to see if your country is listed.
How much will duties and customs fees be for my order?
International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Orders shipping to the United Kingdom will include VAT added during the payment at checkout. If you have placed your order with “International Shipping” - You will not be subject to taxes and duties as these will be paid. If you have placed your order with USPS International Priority, taxes and duties are not included and you will need to pay these.
Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our shop, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.
Generally, customs forms for international packages will list the value of your order's contents by product type. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Why has only part of my order shipped?
Your order may be shipped in separate shipments depending on the availability of the items in your order. In this case, we will contact you.