How are Goody gift recipients notified?
If you chose to send your gift via email, then your recipient gets a notification email like this from gifts@notify.ongoody.com:
If 24 hours passes and they have still not accepted your gift, then we send an automatic reminder email.
If you chose send via my own Gmail, then recipients get an email like the example above, but it comes from your own email address.
Why haven't my Goody gifts been accepted?
Here are the most common reasons why Goody gifts are not accepted, and how to fix the issue.
1. Goody emails were blocked or marked spam by your recipient's company.
This is sometimes relevant for internal gift campaigns to employees.
Ways to solve:
✅ Try sending via your own Gmail
If you use Gmail, then you can authorize Goody to send notification emails from your own account. Simply select Send via my own email on the Send page.
Drop us a line at support@ongoody.com if you have any questions about changing your gift batch to send from your own email.
Check out
✅ Ask your IT team to add gifts@notify.ongoody.com, support@ongoody.com, and miles@ongoody.com to your company’s allowlist to improve deliverability
Then you can then drop us a line at support@ongoody.com, and we'll re-send notifications to all your gift recipients.
✅ Send your gift recipients a note
When you create your gift batch, each batch as a central URL link, all gifts in that batch can be redeemed through that central URL link.
URL links are gift redemption links that allow recipients on your send list to enter their email and unlock their gift
To find your URL link:
Sign in to Goody for Business and go to your Track page
Click on the gift batch you want to find a link for
Toggle Recipients
You'll see a URL link you can copy and share with your recipients
2. Your gift recipient missed or ignored the notification emails from Goody.
Let's face it, we all get a lot of emails. Sometimes gift notifications from Goody can fall through the cracks — especially if your recipient was not expecting a gift from you.
Ways to solve:
✅ Try re-sending via your own Gmail
✅ Send your gift recipients a note
Unless you send via your own Gmail, we recommend always telling your gift recipients to be on the lookout for a gift from gifts@notify.ongoody.com (It may be in their spam folder.) This can also help build a more personal connection with gift recipients, like clients or sales prospects
✅ Include a URL link in your personal outreach
When you create a gift batch each batch has a URL for all gifts in that batch to use for redemption, we recommend sharing a link to it. That way, your recipient doesn't need to search through their email to find your gift
To grab your URL link, follow the steps listed above
You can track gift acceptances and thank-you notes on your Track page.
Still having trouble?
The steps above will usually solve the problem, but if you're still seeing low acceptance rates for your gifts or have any questions, please drop us a line! You can reach us on live chat on our website or App or via email at support@ongoody.com.