Whether it's a change in travel plans or a decision to add on extra perks for pets, changes happen to reservations all the time. Here's how to make sure your reservations match what a customer has requested and what you've delivered.
Who can edit a booking?
Any employee at your facility with a Goose account can modify bookings. Your customers cannot modify a booking they have made (they can only cancel).
How to Edit a Reservation
On the Dashboard, select the start date of the reservation.
When viewing the Arriving tab, search for the customer name or scroll through the list of arriving reservations that day to the one you wish to edit.
Choose the Edit button to open the Edit Booking page.
On the Edit Booking page, you can expand any of the sections to change information.
To save any information you have changed, choose the Save button on the section.
What to Watch for When Editing a Reservation
Changes you make in one section can affect the selections in another. Examples include:
Changing pet weight: the previously selected offer may no longer be usable for the pet.
Changing dates: the previously selected offer may be unavailable due to capacity or minimum booking value rules on the newly selected dates.
Changing offer: one or more room extras or pet add ons may not be bookable with the newly selected offer.
If a change has affected another section, a warning message displays on screen. As an employee at the facility, you can save the booking despite these errors.
What You Can Edit in a Booked Reservation
Before checking in a reservation, you can change any of the following:
Adding pet details, e.g. correcting their weight, adding care instructions, etc
Changing stay dates (boarding only)
Selecting a different offer
Adding or removing room extras & pet perks
Correcting owner information (e.g. adding a phone number or emergency contact)
Adding notes
No additional deposit is collected (or refunded) after editing a reservation. You can collect any further payments (or refunds) at the point of check in or check out.
Editing a Reservation with Multiple Rooms / Daycare Dates
If a reservation includes multiple rooms, you edit each room separately. You can access all of the rooms included in a single reservation from the Invoices and Payments page for the booking.
Similarly, if a reservation includes multiple dates of daycare, you edit each date separately. You can access the full list of daycare dates booked from the Invoices and payments page for the booking.
Additional Ways to Edit a Reservation
You can edit a reservation by accessing it from any of the following:
Customers > Customer Profile page > Purchases tab.
Customers > Pet Profile page > Purchases tab.
Choose View Summary for any of the reservations on the Purchases tab to open the Invoices & Payments page. You can choose Edit on any invoice that has not yet been completed or canceled.