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Temperament Test (Meet & Greet)
Temperament Test (Meet & Greet)

This article will explain how temperament tests work within Goose to ensure you can screen pets for the best temperament for your facility.

Huong Pham avatar
Written by Huong Pham
Updated over 2 months ago

Temperament Tests or Meet & Greets are helpful for boarding and daycare facilities to ensure the safety and comfort of all pets. These assessments help staff understand each pet's personality, behavior around other animals, and response to new environments. By identifying potential triggers or stressors, facilities can create personalized care plans and reduce the risk of conflicts, ensuring a positive experience for everyone.

Configuring Temperament Test Requirements

  1. Go to Configuration Settings

  2. Go to the Temperament Test Module (this can be renamed to what your facility specifically calls this)

  3. Review the "Apply to offers" tab

  4. Enable/disable the offers you would like to set a temperament test restriction on

Booking as a Pet Parent

Booking from the Admin Portal

As a Stand Alone booking

  1. Click "New Booking" in the upper left corner

  2. Select "Meet & Greet" as a service type

  3. Enter the pet information

    1. If it is a returning customer that has a new pet, search that customer and select their profile.

      1. Click Add Pet and enter the pet information

    2. If it is a net new customer select "Make a New Customer Reservation"

      1. Enter the pet information

  4. Open the Meet & Greet Date drawer and select a date and time for the reservation

  5. Update any of the Pet Owner information

  6. Click Continue and Collect payment or select "collect payment in person" to allow that customer to pay at the facility

As part of the booking flow for another service

  1. Click "New Booking" in the upper left corner

  2. Select the primary service (boarding, daycare)

  3. Enter the pet information

    1. If it is a returning customer that has a new pet, search that customer and select their profile.

      1. Click Add Pet and enter the pet information

    2. If it is a net new customer select "Make a New Customer Reservation"

      1. Enter the pet information

  4. If the offer requires a temperament test and the pet has not passed

    1. You'll be presented with the option to move to scheduling a temperament test OR

    2. You'll be given the option to override the temperament test option

Updating a Temperament Test Status

Once a pet comes in to the facility you will be able to update the temperament test status in that pet profile.

There are two status active statuses you can switch it to once the pet has finished the Meet & Greet:

  1. Passed - They will be able to book reservations online without having to book a Meet & Greet

  2. Failed - They will not be able to book reservations online for the offers that require a temperament test

To update the status:

  1. Open the invoice

  2. Click on the pet name to open the drawer

  3. Scroll to the bottom

  4. Update the Meet & Greet status

  5. Click Save

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