How do Pet Owner Profiles Merge in Goose?
The Facility Data
You (the facility) send Goose the pet owner, pet, and reservation data from your previous software
The Goose team takes this data, maps it to Goose, and then inputs it into the Goose system
Now, in Goose Admin, you (the facility) will see pet owner, pet, and reservation data
The Pet Owner
The Pet Owner has been to your facility before but has never used Goose
The Pet Owner clicks on your Goose Customer Booking Link from your facility website for the first time
How a Pet Owner Creates a Profile
There are two ways for a pet owner to create a profile:
Create a Pet Owner profile within the booking flow
Create a Pet Owner profile within the booking flow
Navigate to the consumer booking page
Enter the dates of the stay
Click on "Enter details to search availability"
You will be prompted to "Look Up My Pets"
Click Skip for now At the bottom if the pet owner has never booked
Enter all of the pet information
Pet species
Pet name
Pet Breed
Pet weight
Click Add if there is more than one pet and fill out corresponding information
Select the package and any room upgrades or pet perks
You will be prompted with an option to add an email to continue
The email entered will receive a code
Enter that code in the pop up
Finish the booking by filling out personal details and payment information
Create a Pet Owner profile by clicking Sign In
Create a Pet Owner profile by clicking Sign In
Click the Sign In in the upper right-hand corner of the page
Enter the email address they have used for the facility
Enter the code they received in their email -> Click Continue
They will receive an email with a verification code -> enter the code
Enter the code into the verification section
Click My Account (top right of the screen) -> Manage Account -> Add Pet -> Save
IMPORTANT: Only the Pet FIRST Name should be entered (no trailing space, no nicknames, no last name, etc.)
Here is a video walkthrough to share with your clients: https://share.zight.com/v1uqjb9v
What Happens in Goose?
Once a Pet Owner has logged in for the first time with the same email that is in Goose, AND their Pet(s) have been added correctly, the profiles will connect
What Does the Pet Owner See?
Now that the Pet Owner information is saved and their Pet(s) have been added by them, they can book a reservation
If the pet owner has not passed your facility's required meet and greet, you can set up Goose to require that they call to book or set up the meet and greet while they book their daycare or boarding service
Once the Pet Owner books the reservation, they will see a Pre-Registration link
The Pre-Registration fields will ALWAYS be empty the first time a Pet Owner sees it. Information that was migrated into Goose will never be shown to the Pet Owner. Once the Pet Owner completes and submits Pre-Registration once, the information they provided will stay on the Pre-Registration each time they book a reservation. They can either edit the information or keep it as is if nothing is changed.
A Pet Owner Calls your Facility, they are seeing "Call to Book"
Ask the Pet Owner the following questions:
Are you using X email (check the email that we have in Goose)
Did you add your pet's first name, breed, and birthdate?
Did you add ONLY your pet's first name? (no last name, no nicknames, remove any spaces at the end)
If the Pet Owner answers yes to all of the above questions but is still seeing "Call to Book", then you can chat Goose the Pet Owner's name and email, and we can review and help troubleshoot.