❗❗❗ Please note that the cancellation fee paid may not be the full amount of the job. The cancellation fee is automatically calculated based on the time and current stage of the job (i.e "at pickup" / "en route" / "at delivery location").
What to do when a customer is not at the location?
If the customer is not at the pick up address...
Always call the booker first and wait for further instructions. This is the quickest way to get in touch with them directly - to ask for more instructions, to find a particular location, or to indicate that you arrived and need to find them.
No answer?
'Contact Support' to chat to our live operations team who will let you know what to do.
Job cancelled?
If the job needs to be cancelled at pick up due to circumstances out of your control, you will still be paid for the job.
If the customer is not at the delivery address...
Call the recipient first to check if someone can receive the parcel
No answer?
Call the booker to ask what they'd like you to do
No answer?
'Contact Support' to chat to our live operations team who will let you know what to do
Job cancelled?
If the job needs to be cancelled at delivery due to circumstances out of your control and the items need to be returned to pickup, you will be paid for the job as well as your return journey.
Where can I find these contact details?
Press on the 3 dots on the bottom right corner of your 'job details' screen.
Alternative: Contact us
If the option above doesn't work, you can't contact our support team to get assistance.
❓ If you have any questions, drop us a message at suppliers@gophr.com.