Overview
Multi-delivery/collection in the local area
Deliver NHS and private prescription medication
Collect prescriptions from doctor surgeries
Enhanced patient data privacy and parcel security requirements
Paid by the hour
Return all undelivered medication and equipment at the end of your shift.
Thermal bag required
Training
Basics
The route will be planned in advance and will be sent as a multidrop in the Gophr app including the return
The route order is flexible but refrigerated deliveries must be delivered first
Must bring valid UK ID with you, e.g. driving licence, Passport
Arrive on time to the collection and let us know if you are running late.
At the pharmacy
Check the parcels you are presented match those in your app. Report additional or absent parcels to Gophr before you depart
Check for prescription collections, ensure you are supplied with folder in which to store collected documents
Ensure you have a thermal bag with you
Larger quantities of deliveries, sometimes heavy
May require special containers for transport (usually provided)
if any apparatus borrowed from the pharmacy it must always be returned that day
Travelling with deliveries
Store in your locked vehicle out of sight at all times
You must not be accompanied unless by another Gophr courier
IMPORTANT: Doorstep check
Follow this doorstep check process on every delivery for safety and security, before handing over the goods
Ask the recipient to confirm the name and address that is on the parcel
✅ If they provide the matching info, deliver it, and make sure you take a correct proof of delivery
❌ If not, take it back to the pharmacy at the end of your shift, on the same day.
Deliver ONLY to the named person or a parent, guardian, or carer.
If you don't deliver to the correct person, it can have some serious consequences both for you and the patient.
A correct POD image must include the following:
✅ Medication in the image
✅ An open door - proving you made contact
✅ Door number (Multiple images may be required)
❌ No faces
Patient not home
❌ Do not post medication or
❌ Do not leave safe
🚨 Even if a patient or pharmacist requests it..
Delivery of controlled drugs
What is a controlled drug?
It is a drug or other substance that is tightly controlled by the government because it may be abused or cause addiction.
Sign the paperwork when you collect the medication
Take it to be delivered
Successful delivery
Take proof of delivery as per the above procedure
Unsuccessful delivery
Request cancellation on the Gophr app, keep the items safe and return to pickup as there already is a return to pickup job routed as part of your shift.
Failure to comply with these SOP’s may result in death, or serious injury
Patients taking the incorrect medication
Consumption of medication by those other than the intended recipient - Including children, animals, or others.
Incorrect delivery of medication results in a data breach, where the organisation can be held responsible and in serious cases can be fined
4. Troubleshooting
If you are going to be late, please contact the pharmacy team immediately.
All incidents must be reported to Superdrug, if you believe you have delivered to the wrong address or have not handed to a resident, contact the pharmacy team via your Gophr app immediately.
Contact Gophr support Profile > Help & Support > Chat with support
5. Other
Routing
The route will be planned for you as a multidrop + return delivery and the payment will be split across the number of deliveries.
6. Complete the below form to confirm you have read and understand this SOP
You will also need to have completed our basic pharmacy training here.