😰 My product link is not working, what should I do?

There can be a few reasons why your product link is not working.
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​⚙️ Technical issues
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Sometimes, this may be due to temporary issues with TikTok Shop or our system not properly fetching the link. If you believe this is the case, please let us know as soon as possible so we can assist you.
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⛔ “Product promotion restricted” message:
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If you see a “product promotion restricted” message when trying to add the product link, this is related to your TikTok Shop account status.

This usually happens if your account is still part of the Creator Pilot Program, which limits the products you can promote. In this case, the product cannot be added to your Showcase. If you believe this is the case, please let us know as soon as possible so we can assist you.