If you received a product that does not match the campaign you were selected for, please contact Support as soon as you can.
📩 Contact Support
Please send us details about the product you received, along with photos if possible, so we can investigate the issue.
📦 If there is enough time before the deadline
If the campaign timeline allows, we will arrange for the correct product to be shipped to you and keep you updated throughout the process.
⏳ If the deadline is approaching
If there is not enough time to send the correct product or extend the campaign deadline, your participation may need to be cancelled.
If this happens, we will take the situation into consideration and do our best to prioritize you for future campaign opportunities.
🎁 Do I need to return the incorrect product?
No. You do not need to return the product you received by mistake. Please feel free to keep it, bestie! 💅