Reporting Rule Violations in Grand Mobile
Encountered a rule violation in Grand Mobile and want to report it to the administration?
Below is a step-by-step guide on how to properly file a complaint through the launcher.
Where to Find the “Complaints” Section
Launch the Grand Mobile launcher.
On the character selection screen, look in the top-right corner.
You’ll see a “Complaints” button — click it to open the complaints section.
Tip: Before submitting a complaint, make sure you’re using the correct character — it’s best to report the issue from the account where the violation occurred.
How to File a Complaint Properly
Click “Create Complaint”
A form will open where you need to enter all details.
Specify the Offender
Enter the nickname of the player you’re reporting.
If you’re unsure about the spelling, double-check in chat or ask other players.
Describe the Incident
Briefly but clearly explain what happened, where, and when.
Avoid profanity or insults — stay polite and professional.
Attach Evidence
Screenshots (recommended formats: PNG, JPG)
Links to videos (YouTube, Imgur, etc.)
Important: Complaints without evidence may be rejected by the admins.
After Submitting
Wait for a Response
The admin team will review the complaint and may contact you for clarification.
Notification of the Outcome
You’ll find the results of the review in the launcher’s complaint section.
If sanctions are applied, the offender may receive a Ban, Mute, or another form of punishment.
Now you know how to properly submit a complaint and help keep order and fairness in Grand Mobile.
Don’t hesitate to use this tool when necessary!