Introducing New Grayscale Roles 🎉
Grayscale will now have 5 roles that it enforces in the application. Each role gets a specific selection of features correlating with it.
What Roles are Available?
Hiring Manager
Recruiter
Admin
Non-Texting Admin
Scheduling Only
Hiring Manager
The Hiring Manager role will have access to the following features:
Inbox
Hiring Hub
Scheduling*
Settings
With this role type, Hiring Managers can start following conversations in any of these 4 ways:
A user adds the hiring manager explicitly as a follower on a conversation
A user creates a bulk messages and assigns the hiring manager as a follower
A user creates an automation and assigns the hiring manager as a follower
The hiring manager navigates within their ATS to a candidate (if they have access to that candidate then they can open the chrome extension and view the conversation, and add themselves as a follower to it)
For Admins: To give your Hiring Managers the ability to see all conversations, you can enable Conversation Transparency by heading to your Settings > Manage Team > Role Settings.
Recruiter
The Recruiter role will have access to the following features:
Inbox
Bulk Messaging
Automations
Surveys*
Talent Pool
Reports
Scheduling*
Settings
For Admins: To give recruiters the ability to view all jobs regardless of whether or not they are part of the hiring team, you can enable ATS Hiring Team Permissions by going to Settings -> Manage Team -> Role Settings
Admin
Admins possess all the abilities of the Recruiter role, plus the following:
Create automations for All Jobs
Create shared custom snippets
Edit/Reassign templates
Enable call forwarding for the organization
Add users
Manage ATS integration (if applicable)
Manage Role Settings
Non-Texting Admin
The Non-Texting Admin role will have access to the following features:
Reports
Settings
Scheduling Only
The Scheduling Only role will have access to the following features:
Scheduling*
Settings
Please note: [Feature]* denotes package upgrades that require purchase.