If you don't see Call Forwarding as an option in your Settings, you can reach out to your Grayscale Admin and ask that it be enabled for your organization.
For organizations that do not have SSO enabled
To start forwarding your calls:
Head over to your Grayscale Settings
Click on Call Forwarding
If your phone number is already saved in your profile, skip ahead #4
If your phone number is not saved in My Profile & Login Settings yet, you'll be prompted to Set forwarding number
You'll need to enter your current password in order to update your profile & login settings to include your phone number
Click Save
With your phone number added, head back over to Settings and click on Call Forwarding
Simply toggle on & you're set!
For organizations with SSO enabled
Organizations with SSO enabled can choose whether to use phone numbers managed within the organization's Identity Provider, or to allow users to enter and edit the phone numbers themselves. This choice can be changed by contacting Support. For more information on using the Identity Provider, be sure to check out our SSO User Management article.
Please note: The ability to enable call forwarding at the user level can only be determined by the user.
If your phone number has already been added to your Grayscale profile, you can enable Call Forwarding in 3 easy steps:
Head over to your Grayscale Settings
Click on Call Forwarding
Simply toggle on & you're set!
Ready to apply your away message to forwarded calls?
Questions? Chat us below 🚀