This FAQ explains how to create and manage your Green Business Benchmark° account, including sign-up, sign-in, password updates, email changes, active sessions, account deactivation, data export, and security logs.
Signing Up
How do I create an account?
You can create an account using your email address and a password.
If you were invited to join an organization, use the invitation link in your email. This creates your account and joins you to the organization in one step.
What are the password requirements?
Your password must:
Be at least 8 characters
Be no more than 128 characters
Include at least one uppercase letter
Include at least one lowercase letter
Include at least one number
Include at least one special character
What happens after I sign up?
If email verification is enabled, you’ll receive a verification email before you can sign in.
If email verification is not required, you’ll be signed in immediately after creating your account.
Signing In
What happens if I enter my password incorrectly too many times?
Your account will be temporarily locked after too many failed sign-in attempts.
When this happens, you’ll receive an email notification. Access will be restored after the lockout period ends.
My account was deactivated. Can I still sign in?
Yes. If you sign in with valid credentials, your account will automatically reactivate.
Password Management
How do I change my password?
You can change your password from your account settings.
Go to Account Settings.
Scroll down to the Change Password section.
Enter your current password and click the Next button.
Enter your new password and click Change Password button.
After your password is updated, all other active sessions will be signed out. Your current session will remain active.
I forgot my password. How do I reset it?
Use the Forgot password option on the sign-in page.
Go to the sign-in page.
Select Forgot password.
Enter your email address.
Check your inbox for a password reset link.
For security, the system always shows a success message, even if no account exists for the email address entered.
Can I reuse an old password when resetting?
No. Recently used passwords cannot be reused.
Email Management
How do I change my email address?
You can update your email address from your account settings.
Go to Account Settings.
Scroll down to the Contact Information section.
Click the Change Email button.
Enter your new email address.
Enter your password.
Check your new email inbox for a verification link.
Click the verification link to confirm the change.
The email change only takes effect after you verify the new email address.
A notification is also sent to your old email address. After the change is complete, all active sessions are signed out.
I didn’t receive my verification email. What should I do?
Before requesting a new email, check your spam or junk folder. You can request a new verification email from the sign-in page or from account settings.
Sessions and Devices
Can I be signed in on multiple devices at the same time?
Yes. You can have multiple active sessions across different devices at the same time.
How do I see where I’m signed in?
You can review your active sessions in account settings.
Go to Account Settings.
Scroll down to the Active Sessions section.
Review your active devices.
You’ll see details such as device, IP, and last active date. Note: sessions automatically expire after 30 days of inactivity.
How do I sign out of a specific device?
From the Active Sessions section in account settings, you can revoke an individual session. You can also revoke all sessions at once to sign out of every device.
What is token refresh and why might my session expire?
Your session is maintained automatically in the background.
If the refresh fails, such as when your session has been revoked, you’ll see a session expired message and need to sign in again.
Account Lifecycle
How do I deactivate my account?
Deactivation temporarily disables your account.
You can deactivate your account from account settings.
Go to Account Settings.
Scroll down to Danger Zone.
Select the option to Deactivate your account.
Confirm your password.
All active sessions will be signed out include your current session.
You can reactivate your account by logging in within 90 days.
How do I permanently delete my account?
Deletion permanently removes your account and all data after a 30-day grace period.
You can request permanent account deletion from account settings.
Go to Account Settings.
Scroll down to Danger Zone.
Select the option to Delete Account.
Confirm your password.
Your account will enter a 30-day grace period.
You’ll receive a confirmation email with a cancellation link and reminder emails before deletion is finalized.
Can I cancel a deletion request?
Yes. Use the cancellation link in the confirmation email at any point during the grace period.
What happens to my data when my account is deleted?
After the grace period ends, all your personal data is permanently removed and cannot be recovered.
Data Export
How do I request a copy of my data?
You can request a data export from account settings.
Go to Account Settings.
Scroll down to Data Export.
Click the Request Data Export button.
Confirm your password.
The system will compile your data and send a download link to your email address.
How long is the download link valid?
The download link is valid for 48 hours and can only be used once.
Personal Profile
What profile information can I update?
You can update your:
First name
Last name
Profile picture
What profile picture options are available?
Your profile picture may come from:
A custom uploaded image
Your OAuth provider avatar, if applicable
Your Gravatar
An auto-generated avatar
The system automatically selects the best available option.
Security
What security events are logged on my account?
Significant security-related activity is recorded, including:
Logins
Password changes
Session activity
Account lifecycle events