1. How to Refresh Your Page

Option 1: Pull to Refresh

On any screen within the app, swipe down from the top of the page and release.
This will trigger the app to refresh and load the latest data.

Option 2: Restart the App

Close the GreenCast Connect app completely by swiping it away from your recent apps list.
Re-open the app to refresh all data, including sensor readings, dashboard updates, and user settings.

Option 3: Check for Updates

Open the App Store (iOS) or Google Play Store (Android).
Search for GreenCast Connect and check if an update is available.
If an update is available, install it to ensure you are using the latest version with all recent improvements and bug fixes.

Option 4: Delete and Reinstall the App

If refreshing or restarting the app does not resolve an issue, delete the app from your device.
Reinstall GreenCast Connect from the app store and log in again to restore access to your data.

When to Refresh

After making changes to the User Management section, such as adding or removing users.
When installing, replacing, or removing sensors.
To get the latest readings for moisture, salinity, temperature, and other sensor data.
To ensure that changes in your dashboard settings or area averages are reflected accurately.

Tips:

Weather Updates:
- The app updates weather data automatically hourly by default. However, you can manually refresh the weather page by pulling down on the screen or restarting the app to get the most up-to-date weather conditions.
Frequent Refreshing:
- If you are actively monitoring conditions or making changes in real-time, pulling down to refresh frequently can help ensure you have the most current information.
Data Changes:
- If you do not see changes immediately after editing something in the app (such as user profiles or sensor settings), restart the app to apply the updates.

Need Help?

Self-Service Support: Help Center, Live Chat & Instagram

You can access help and support directly from within the GreenCast Connect app.

How to Access Support in the App:

Open the GreenCast Connect app.
Go to Settings.
Select Customer Service.

From there, you can browse the Help Center or start a chat with our support team.

Help Center:

Our Help Center includes step-by-step guides, troubleshooting articles, and frequently asked questions to help you quickly resolve common issues on your own.

Help Center: https://intercom.help/greencast-connect/en