This article explains how Greenius training seats, billing, payments, and cancellations work, and how to make changes to your subscription. Because seat-reduction rules depend on your plan type, start by confirming which plan you have before making any changes.
In this article:
Before you begin
Your ability to change seats mid-term depends on your plan type, so identify your plan first.
Check your current plan and seat count in your subscription settings (for example, under Billing Details / Manage Subscription).
Note whether you are on a monthly, legacy monthly, annual/tiered, or Enterprise plan, as this determines which changes you can make yourself.
⚠️ Note: You can only add seats, not remove. Any seats that get added are permanently added to your contract until 60 days before.
How Greenius Seat Billing Works
Understanding the difference between deactivating an employee and reducing purchased seats will help you avoid unexpected billing.
You are billed based on the number of seats purchased on your subscription.
Deactivating an employee frees up a seat so you can assign it to someone else, but it does not automatically reduce your purchased seats or your billing on contract plans.
To change what you are billed, you must change your purchased seats — which is only possible for certain plan types (see below).
Increasing your Training Seats
All plan types can add seats at any time.
Navigate to Settings > Account Settings > Manage Subscriptions
Increase the number in the Seats Purchased box
Select Save Changes to apply the change
Reducing your Training Seats
Whether you can reduce seats mid-term depends on your plan type:
Monthly and legacy monthly plans: You can reduce seats mid-term using the steps below.
Annual/tiered and Enterprise plans: Seats cannot be reduced mid-term. Reductions are handled at renewal.
If you are on an eligible monthly plan:
Deactivate any employees whose seats you no longer need.
Go to Settings > Account Settings > Manage Subscriptions
Decrease the number in the Seats Purchased box.
Select Save Changes to apply the change.
Cancellation Requests
To cancel your Greenius subscription, send an email request to Greenius Support at greenius-support@granum.com.
Need more help?
For specific pricing quotes based on your account and plan, or for help with your subscription, contact Greenius Support at support@gogreenius.com or call 1-877-482-2323.