The fulfilment app is the dedicated tool for processing orders placed through your club shops. It's separate from the distributor dashboard: a fulfilment user can't see your revenue or your shop settings — only the orders to process.
Note: To better understand the different profiles (distributor, sales representative, fulfilment operator, club admin) and what each one can see, see Understanding the different profiles and environments
Accessing the fulfilment app
There are two ways to access the fulfilment app:
Via the direct link
Go to fulfillment.grinta.eu and log in with your fulfilment credentials.
This is the recommended method for external embellishment providers and operators who don't have a distributor or sales representative account.
Via the distributor dashboard
If you have distributor or sales representative access, a navigation gateway is available directly from your dashboard. Click Overview at the top left, next to the Grinta logo, to switch to the fulfilment app.
Add a fulfilment user
Fulfilment users are invited from your account settings.
Go to Settings > Fulfilment team.
Enter the new user's name and email in the field provided.
Click Create.
The invited user receives an invitation email with a link to join Grinta and set their password on the fulfilment app.
FAQs
Does a sales representative or distributor also need fulfilment access?
Yes. Having a sales representative or distributor account doesn't automatically give access to the fulfilment app. If a sales representative needs access, invite them as a fulfilment user from Settings > Fulfilment team — they'll receive their own invitation email to create access to the fulfilment app. For more details on Grinta's different profiles, see Understanding the different profiles and environments
Where can I find the list of fulfilment users created?
From the distributor dashboard, under Account settings > Fulfilment team, the User list section below the creation form shows all existing accounts, with the option to edit them.
Can a fulfilment user access the distributor dashboard?
No. A fulfilment user only has access to the fulfilment app — they can't see your revenue or your shop settings.