Overview
This article outlines the various refund processes based on how bookings were made and the circumstances of cancellation.
General Refund Principles
Refunds are generally processed back to the original method of payment. This includes membership credit, package credit, or card payment.
Refunds for Entire Course Cancellations
If a student cancels an entire course within the studio’s cancellation period, they will receive a refund.
The refund will be processed back to the original payment method:
Membership credit: Refunded as membership credit.
Package credit: Refunded as package credit.
Card payment: Refunded to the Groovio account wallet. To refund the amount back to the student’s card, the administrator must:
Locate the original transaction under the student’s profile.
Process the refund from there.
Ensure the wallet balance is zero. (This is a two-step process.)
If a student cancels an entire course after the cancellation period, they will not receive any refund.
Refunds for Single Class Cancellations within a Course
If makeups are enabled and a student cancels a single class within a course, they will receive a makeup credit (package of one).
No monetary refund is issued in this case.
Refunds for Drop-in Spots in a Single Course Class
If a student cancels a drop-in spot within the studio's cancellation period, they will receive a refund.
The refund will be processed back to the original payment method:
Membership credit: Refunded as membership credit.
Package credit: Refunded as package credit.
Card payment: Refunded to the Groovio account wallet, requiring the two-step process (described above) to refund back to the student’s card.
If a student cancels a drop-in spot after the cancellation period, they will not receive any refund.
Refunds Due to Studio Cancellation
If the studio cancels an entire course or a drop-in class, students will receive a full refund, even if it is within the cancellation period.
The refund will be processed back to the original payment method following the same procedures outlined above.
If the studio cancels only one class within a course, no refund is issued.
If the studio cancels a student out of an entire course, they will have the option to either remove the student with, or without a refund.
Refunds Due to Studio Edits of Course Term Dates
If the studio adds a week to the term of a course, the studio will not receive anything extra.
If the studio removes a week from the term of a course:
Students will not receive any refund unless the removed week had drop-in bookings.
In that case, students booked for that individual drop-in class will receive a refund following the standard drop-in refund process.
For further assistance, please contact Groovio Support.