The Groovio mobile app is designed specifically for students to manage their class bookings, view schedules, and handle memberships. However, it has certain limitations for staff, instructors, and studio administrators. Below is a detailed explanation of its purpose and role-based access restrictions.

Groovio's student-facing experience is available as a mobile app (iOS and Android) and a web app accessible from any browser. Most features are available on both platforms, though some — including chat, the retail shop, wallet management, transaction history, and skills/progress tracking — are available on the mobile app only.

Signing Up & Logging In

Students sign in using their email address. After entering their email, a one-time verification code is sent to confirm their identity — no password required. First-time users will be prompted to complete their profile and add emergency contact details before continuing.

Finding a Studio

Once logged in, students land on the home screen where they can search for a studio by name or location. After finding their studio, they tap Connect with Studio to link their account. Connected studios appear on the dashboard for quick access. Students can be connected to multiple studios.

After selecting a studio and location, students can browse the class schedule in a few ways:

Each class listing shows the class name, time, duration, instructor, room, and how many spots remain (if your studio has capacity visibility enabled).

Tapping a class opens its details page. From here, students tap Book Now to begin checkout.

During Checkout

Once confirmed, a booking confirmation is shown and the class appears under My Purchases.

The My Purchases section shows all of a student's active and past bookings for that studio, including classes, memberships, and packages. From here students can:

When a class is fully booked, students will see a Join Waitlist (or Join Waitpool, depending on your studio's settings) button instead of Book Now. Joining the waitlist does not charge the student. If a spot opens up, the student is notified and can confirm their booking at that point.

Students can leave the waitlist at any time.

Students can browse and purchase memberships directly from the studio's page or during class checkout. Each membership listing shows:

Active memberships are visible in My Purchases, showing status, next billing date, and remaining credits.

Packages work similarly to memberships but are purchased once rather than on a recurring basis. Each package shows:

Remaining credits and expiry dates are visible in My Purchases.

Students can browse and book one-on-one or group services (such as private lessons or assessments) from the studio's page.

Booking a Service

Service Requests

After booking, the request appears under My Service Requests with a status of Pending, Accepted, or Rejected. Once accepted, students can pay any outstanding balance directly from this screen.

If waivers are required for attendees, each attendee receives an email with a unique link to sign the waiver online.

If your studio has make-up classes enabled and a student cancels within the allowed window, they may earn a make-up credit. How make-up credits are used and which classes they apply to is configured by the studio.

Students can manage their account from the Profile section.

Personal Details

Students can update their first and last name, date of birth, phone number and country code, and profile picture.

Emergency Contact

Students can add and update an emergency contact including name, relationship, and phone number.

Children

Parents can add child accounts linked to their profile. Each child has their own name, date of birth, gender, and email. Adding a child requires a digital signature and agreement acknowledgment from the parent.

Once added, parents can book classes on behalf of their children, and child-specific waivers, PAR-Q, and questionnaire responses are tracked separately.

Manage Cards

Students can view, add, and remove saved payment cards. Card details are stored securely via Stripe — only the card brand, last four digits, and expiry date are visible. Students can set a default card for future purchases.

Card management is per-studio. If a student is connected to multiple studios, they can select which studio they're managing cards for.

Notification Preferences

Students can manage which email notifications they receive, toggling individual categories on or off. On mobile, push notification preferences can be managed separately.

FAQs

Studio-specific frequently asked questions are available under the Profile section.

The wallet stores a balance that can be applied toward class bookings and purchases at checkout. On the mobile app, students can:

If wallet funds are used during checkout, the balance is automatically deducted and the remaining total (if any) is charged to the selected card.

Students can message their studio directly through the chat feature on the mobile app. The chat inbox shows all conversations, and messages are delivered in real time. Studios with the Chat feature enabled can respond from the studio dashboard.

If your studio uses the Skills feature, students can view their assigned skill lists on the mobile app and see the status of each skill:

This gives students a clear picture of their progress and what to work toward next.

If the studio has retail enabled, students can browse and purchase products directly from the mobile app. The shop includes:

Orders can be set to require studio acceptance before processing, and pay-on-pickup may be available depending on the studio's settings.

Waivers are presented automatically during the booking process when required by the studio. Students must agree to proceed. Waivers can cover classes, memberships, packages, services, and general studio policies.

Pending waivers are flagged before checkout, and students can review and sign them at any time. Signed waivers are stored against the student's profile and can be reviewed by studio staff.

The PAR-Q (Physical Activity Readiness Questionnaire) is a short health screening form used to ensure students are ready for physical activity. If your studio has PAR-Q enabled, students will be prompted to complete it — either before or after their first payment, depending on the studio's settings. If marked as mandatory, it must be completed to continue booking.

The Goal Questionnaire is a short set of questions about the student's fitness goals and experience. It helps studios tailor the experience and track student progress over time.

Both forms can be configured separately for adult and child accounts.

The Groovio student app is available on:

The web app is accessible from any browser without installation and supports the full booking and account management experience.