Overview
Groovio allows students to personalize the types of email notifications they receive. This ensures they stay informed about what matters most to them, without unwanted clutter.
How to Customize Notification Preferences
Log in to the Groovio app.
Tap your profile photo in the top left corner of the screen.
Select "Notification Preferences" from the menu.
From here, students can toggle on or off the notifications they wish to receive.
Available Notification Types
Students can choose to receive emails for any of the following events:
Successful Booking
Membership Confirmation
Package Purchase Success
Product Purchase Success
Service Purchase Success
Retail Order Updates
Class (PAY NOW balance paid)
Membership (PAY NOW balance paid)
Service (PAY NOW balance paid)
Class Cancellation
Service Cancellation
Schedule Update (delete)
Membership Cancellation Request Update
Removed from Class
Early Class Access Notification
Waitlist Notification
Waitpool Notification
Membership Payment Success/Failure
Booked Class Updates
Auto Cancellation of Class
Class Booking Success/Fail
Service Booking Success/Fail
Students can also update their SMS preferences from their student profile.
Go to your Student Profile.
Click on your profile picture.
Select Edit Profile.
Find the SMS Consent option.
Toggle it on to receive text message updates (or off to stop receiving them).
SMS and marketing consent is student-controlled only
SMS consent and promotional / marketing email consent are opt-ins that only the student can set. For legal and compliance reasons, a studio cannot enable marketing SMS or promotional-email consent on a student's behalf after the account has been created — the student must turn these on themselves in their own Notification Preferences (and SMS Consent on their profile). Studios also cannot edit a student's SMS preferences on their behalf.
Unsubscribing from promotional emails applies to all studios. When a student unsubscribes from promotional emails, it applies to promotional emails from all studios they’re connected to, not just one. Students can’t disconnect themselves from a studio; if a studio wants a student to stop receiving its emails, the studio can delete the student from their studio (this only removes them from that studio).
Note:
Changes to notification preferences apply immediately. Students can update these settings at any time to reflect their communication needs.
If a student is not receiving emails they’ve opted into, we recommend checking spam/junk folders or confirming that their email address is correct in their profile.