Memberships can be paused for an entire membership type or for individual students only, follow the below steps to pause. When a membership is paused it will extend the length of the membership by the length of the pause.
Full Membership Pause
Following these directions will pause a membership type for anyone who has purchased this membership.
Bulk pausing options are also available, allowing you to suspend memberships for multiple users simultaneously through the Manage Studio > Memberships section.
Go to Manage Studio > Memberships
Click the Pause Button next to the membership
Add in the start date and end date for the pause
This functionality can also be utilized for bulk-pausing memberships across various students or groups.
*The pause button will only appear once someone has purchased the membership
Individual Student Pause
This will only pause the membership for an individual student.
Go to Manage Studio > Students
Click the view button next to the required student
Go to the Memberships Tab
Click the Pause Button next to the required membership
Add in the start date and end date for the pause
It’s important to note that pauses can be scheduled in advance, and no billing occurs during the pause period.
The membership will automatically resume after the pause date and go back to charging them from that date.
Cancelling a Pause
In addition to setting up and scheduling membership pauses, you can now cancel upcoming or active pauses directly from the student’s profile. This gives you more flexibility to manage memberships that need to resume earlier than originally planned.
Steps to Cancel a Pause
Go to Groovio > Manage Students.
Select the student’s name to open their profile.
Navigate to the Memberships tab.
Locate the membership with a pause scheduled or currently active pause.
Click the Action button beside the membership.
Choose Cancel Pause.
Confirm the cancellation to immediately end or prevent the pause.
Notes
You can cancel upcoming pauses before they start, or end active pauses early if the member wants to resume sooner.
Cancellations take effect immediately, and the membership will continue as normal.