If a class or service requires a deposit, the remaining balance will be automatically charged to the student’s saved payment method 48 hours before the class starts.
Steps to Check for Pending Payments
Go to the Class View:
Navigate to the class and look at its student list (roster). There is no separate Payments Pending tab on the class.
Look for the $ owing badge:
If a student still has an unpaid remainder, a red $ owing badge appears next to their name on the class roster.
The badge shows if the student owes money anywhere at your studio — an unpaid deposit on this class, an open partial payment, a membership payment, or a payment plan — so it may relate to a different purchase.
If no student shows the badge, there are no pending payments for that class.
Charging the Remaining Balance Manually:
Class deposit: open the student's profile (clicking the $ owing badge takes you there), go to the Classes tab, and on the class showing Owing $X click Actions → Pay Now. This charges the full remaining deposit balance using the method you choose (Card on file, Wallet Balance, Cash, etc.).
Partial payment set up at checkout: open the student's profile, go to the Partial Payment tab, click the eye icon, select Installment amount, enter the amount being paid now, choose the payment method, and click Complete. See Managing Partial Payments in Groovio.
Note: If a class deposit balance isn’t paid by the class’s end time, the student will be automatically unenrolled.