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How do I tell if a student has paid the remaining amount after the deposit is taken?

Groovio Team avatar
Written by Groovio Team
Updated over 10 months ago

If a class or service requires a deposit, the remaining balance will be automatically charged to the student’s saved payment method 48 hours before the class starts.

Steps to Check for Pending Payments

  1. Go to the Class View:

  • Navigate to the class and click on the Payments Pending tab.

  1. Review Pending Payments:

  • If a student has an outstanding balance, their name will appear in this list.

  • If there are no pending payments, the list will be empty.

  1. Pay Now Option:

  • To manually process a pending payment, click Pay Now on the student’s entry. This allows you to take the payment directly from the staff side.

Note: If the pending payment isn’t completed by the class’s end time, the student will be automatically unenrolled.

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