Makeup Classes Overview
Makeup Classes allow students to cancel a session and receive a credit to use on a class with matching tags. This feature is set up when scheduling the class and cannot be changed once bookings are made, so confirm the settings during scheduling.
Enabling Drop-Ins for Courses
To let students use makeup credits on individual course classes, toggle on Drop-Ins when scheduling the course. If Drop-Ins are disabled, students can only use makeup credits on regular Drop-In classes, not within a course.
How Makeup Functionality Works
Class Credit: When a student cancels a class, they receive a credit for a similar class that shares at least one tag with the original.
Viewing Credits: Students can view their makeup credits in the Packages section on the app.
Payment Details for Makeup Classes
Payment Types: All payment types apply to makeup classes. For memberships, makeup credits become active once the payment cycle is completed. For deposit-based classes, makeup credit remains pending until the deposit is fully paid.
Failed Payments: If a payment fails, the makeup class package is canceled and will not appear in the app.
Cancellation Policy
Makeup credits can be received any time before class begins but are only usable if full payment for the course is complete. Membership students must wait until their weekly payment is processed to use a makeup credit, ensuring all makeup classes are covered by payments.
Important Dates
Start Date: Makeup credit validity begins on the term’s start date from the original class.
Expiry Date: Credits expire on the term end date. Unused makeup credits will no longer be available after this date.
Tags and Makeup Classes
Makeup credits apply to classes that match one or more tags from the original class. Ensure that your tag setup aligns with the makeup policy requirements for course and Drop-In classes.