💡 Important to know
Offers are displayed in your property’s Concierge.
To add a new offer, go to Upsell > Offers, and in the top right corner, click on the Add button.
To preview your Concierge, go to Upsell > Open concierge. (Learn more about Concierge settings.)
This article is part of a series:
Setting up offers: The essentials (this article)
In this article
This article explains Offers, a critical upselling tool.
Offers: introduction
Effective upselling is essential in maximising your revenue from guests, and this is where Offers can help.
Offers encourage guests to purchase upgrades, add-on products, services, etc. And if done correctly, they can boost not only your revenue but your guest’s experience, too — a win/win outcome for all involved.
When creating an Offer, consider the following:
Express yourself — convey your property’s personality to create an emotional connection with your guest.
Sell the experience — focus on the experience that the offer provides, rather the product itself.
Know your audience — think about who the guest is, why they are staying at your property, and what offer might appeal to them.
Offers: overview
💡 To create an offer, go to Upsell > Offers > Add. (Learn more: Add a new offer.)
Each Offer consists of the following:
Name — the offer’s title. Make it interesting to try and get your guests’ attention.
Description — important info about the offer (which should be short and snappy).
Image — an image portraying the offer. We recommend using one of a high quality.
Price — the cost of the offer, in addition to a separate price for children where applicable (for example, restaurant offers).
Questions — the questions the guest needs to answer to receive the offer.
Order button text — the text on the button used to order the offer, such as Order now, Place order, Enquire here, Send inquiry, etc.
Offer Description
Your offer’s Description can make a big difference to its success. If you provide minimal information, especially about its benefits, it may not convince guests to purchase it; but if you add too much, your guests may not bother to read it at all.
Keep it simple: clearly and concisely describe the benefits of the upgrade, product, or service you are offering, and let the strength of the offer take care of the rest.