About the Concierge

Your property’s Concierge page includes the following:

Concierge Settings

To configure your property’s Concierge settings, go to Upsell > Settings and update the following:

Concierge items active — turn on/off certain features in the Concierge (Messages, Map, Chat, Instagram).
Chat URL — add a URL if you want to use an alternate chat service (such as Facebook chat or WhatsApp). If you require assistance with the Chat URL, please contact our support team.
Loyalty URL — add the URL to your property's loyalty program sign-up page (if applicable).
Welcome subject — enter a subject in which will be used to greet the guest (for example: Welcome, Hi, Hello, Dear, Hey there).
Confirmation emails — add custom text for order-related email communications:
- Order requested email
- Order confirmed email
- Order cancelled email

💡The custom text in confirmation emails will be included with the details of the guest's order and the image (if applicable).

Activities — activities are displayed under your offers according to your property's location. There are two options:
- Viator — show activities from TripAdvisor in the area around your property. When a guest clicks Read more, they will see further information about the activity, and a link to the activity in TripAdvisor where they will have the option to book it.
- Tourdesk — an option if you have a Tourdesk account. Tick TourDesk, then enter your Tourdesk API key, which will enable Tourdesk activities to synced to the Concierge:

💡 Tourdesk activities are only synchronised once per week (on Sundays).