We fixed this issue.
Please get the latest version 27.2.0 for the iOS app HERE.
Recognized App Crashing Issue
Along with the new update of the iOS app version 27.0, we discovered a new critical bug in this version that is related to our in-app chat support, which may cause the app to crash for some users.
To ensure a stable experience and avoid this crash, we strongly recommend you follow these specific steps to update:
First, please DELETE the current Habitify app from your device. (Simply updating over the old version will not prevent the issue).
Then, go to the App Store and download the new version 27.0.
This delete-then-reinstall process is necessary to prevent the chat-related issue from occurring.
How to Contact Support
Because of this issue, please do not use the in-app chat for support for the time being. If you need to contact us, please use one of these alternatives:
The chat box on our website or desktop app.
Email us directly at contact@habitify.me.
We are incredibly sorry for this major inconvenience. We understand that having to delete and reinstall the app is not ideal, and we deeply appreciate your patience and understanding as our team works to resolve the chat issue.
Thank you for your continued support.
Best regards,
The Habitify Team