Are you trying to claim a special offer (like our New Year Sale or a Black Friday deal), but when you tap to purchase, the App Store or Google Play confirmation screen displays the full original price instead of the discounted one?
This guide explains why this happens and how to check your eligibility.
⚠️ Important: Always Check the Final Price
Before we explain the cause, please remember this golden rule:
The price shown on the App Store or Google Play confirmation sheet (the system pop-up where you use FaceID, TouchID, or password) is the FINAL price you will be charged.
If this screen shows the full price (e.g., $49.99) instead of the discounted price (e.g., $24.99), the discount is NOT being applied. Do not confirm the purchase if you do not agree to the price shown.
The Reason: Eligibility for "New User" Offers
Most of our major promotional campaigns are technically configured as "Introductory Offers" on the App Store and Google Play Store.
These platforms have strict rules regarding who can use an introductory offer. Generally, you are only eligible for the discount if you are a completely new subscriber.
The store's system (Apple or Google) will automatically disqualify you and revert the price to the standard amount if:
You have used a Free Trial before: Even if you cancelled it immediately, using a trial counts as "having a subscription history."
You have subscribed to Premium in the past: If you had a subscription months or years ago and it expired, you are considered a "returning user," not a new one.
You are currently subscribed: You cannot apply a "new user" offer to an existing active subscription.
Because Apple and Google manage these transactions, their system checks your ID's history instantly. If it sees any past history with Habitify, it blocks the "Introductory Offer" and displays the standard price.
How to Verify Your Eligibility
If you are unsure why you are seeing the full price, you can check your subscription history:
On iPhone (iOS):
Open your device Settings.
Tap your Name (Apple ID) > Subscriptions.
Look for Habitify in the "Expired" or "Inactive" list. If it appears there, you have used the service before and may not be eligible for "New User" offers.
On Android:
Open the Google Play Store.
Tap your Profile Icon > Payments & subscriptions > Budget & history.
Check if there are any past Habitify transactions (including $0.00 trials).
"I am sure I am eligible, but it still shows full price!"
If you have never used a trial or subscription before and believe this is an error:
Check your account: Ensure you are logged into the correct Apple ID or Google Account that has no prior history.
Contact Us: Please take a screenshot of your Habitify Settings > Profile screen and send it to our support team. We can check your account status on our end to help you figure it out.
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